Shipping policy

At Lorderan, every order ships free. We cover freight, tariffs, taxes and customs clearance, so the price you pay at checkout is the price you pay. This policy explains how delivery works, what is included, and what we ask of you to ensure your equipment arrives safely.

Shipping at a glance

  • Free shipping on every order.
  • Duties and taxes paid: freight, tariffs, taxes and customs clearance are covered by Lorderan.
  • Processing time: orders usually ship within 3 to 7 business days after payment.
  • Tracking: tracking details are emailed to you once your order ships.
  • On delivery: please inspect the packaging before signing (see section 5).

1. Shipping costs, duties and taxes

Lorderan pays for freight, tariffs, taxes and customs clearance fees up to your loading dock, warehouse or fulfilment centre. There are no import charges to settle on arrival.

The following are not included:

  • Inside delivery, such as moving equipment beyond the delivery point, upstairs or into the laboratory.
  • Reshipping fees for shipments returned because of an incorrect or incomplete address.
  • Return shipping costs for international returns, which are deducted from the refund (see section 8).

Laboratory instruments can be large and heavy. Please arrange suitable equipment and personnel to move them from the delivery point to their final location.

2. Processing and delivery times

  • Processing: orders usually ship within 3 to 7 business days after payment has been processed, unless a different timeframe is stated on the product page, at checkout or in an email from us.
  • Estimated delivery: each product page shows an estimated delivery time next to the "Add to cart" button. Please check it before placing your order. All delivery dates are estimates and may vary with order verification and timing.
  • Split shipments: larger or multi-item orders may arrive in more than one shipment.
  • Remote areas: deliveries to remote regions may take an additional 1 to 2 days.
  • Weekends and holidays: carriers do not deliver on weekends, national holidays or public festivals.

3. Tracking your order

Once your order ships, we send a shipping confirmation email with tracking details. Heavy freight shipments also include a bill of lading. If you cannot find the email, please check your spam folder or contact us.

4. Delivery address and contact details

  • Complete information: please provide your full name, a complete delivery address and a daytime phone number, so the carrier can contact you to arrange delivery.
  • Address changes: please contact us as soon as possible if your address needs to change. Once an order has been prepared for shipment or has shipped, the address can no longer be changed.
  • PO boxes: we cannot deliver to PO boxes. Orders with a PO box address are cancelled and refunded automatically.
  • Incorrect or incomplete addresses: if a shipment is returned because the address supplied was incorrect or incomplete, we will contact you to confirm the correct details and reship the order. A reshipping fee will apply.
  • Undeliverable shipments: if a shipment is returned to us as undeliverable, please contact us to arrange reshipment.
  • Secure delivery location: please choose an address where your delivery can be received safely. Lorderan is not responsible for orders that are lost or stolen after delivery.

5. Inspecting your delivery

This is the most important step in the delivery process. Taking a moment to inspect your shipment protects your right to a replacement or refund.

If the packaging shows any damage when it arrives:

  1. Note the damage before signing. Describe the specific damage on the delivery receipt or proof of delivery.
  2. Take photos. Photograph the damaged packaging clearly, from several angles, before unpacking.
  3. Tell us immediately. Email the photos and your order number to support@lorderan.com. We reply within 24 hours.

If a delivery is signed for without noting visible damage, or we are not notified promptly, we are unable to accept a later claim for shipping damage.

6. Delays outside our control

Delivery times are estimates. We cannot guarantee against delays in the carrier network, or delays and failed deliveries caused by:

  • the recipient, for example an address changed after dispatch, an incorrect or unknown address, incorrect contact details, or a refused delivery;
  • events beyond our control, including weather, natural disasters, communication disruptions, government actions and changes to postal policy.

7. Refused or uncollected deliveries

If a delivery is ready and you do not accept it within a reasonable time after we ask you to, you will be responsible for the resulting costs, including return shipping, disposal and destruction charges.

8. International orders and returns

  • Some orders shipped from our warehouse in China cannot be cancelled once placed.
  • For international returns, the cost of return shipping is deducted from your refund. It depends on the location and weight of the items and is calculated when we initiate the return.

For full return terms, please see our Refund Policy.

9. Risk of loss and title

Risk of loss and title for items purchased from Lorderan pass to the buyer once the items are handed to the carrier.

10. Contact us

For questions about delivery times or your shipment, please contact us. We reply to every message within 24 hours.