Warranty
Engineered to perform.Guaranteed in writing.
Every Lorderan instrument is warranted against defects in materials and workmanship for up to three years from the date of original purchase, covering all core components and every control function.
Your coverage, at a glance
Standard warranty for each product line, counted from the date of original purchase. The dashed section shows the optional two-year Extended Warranty.
Repair. Replace. Refund.
If a covered defect appears within the warranty period, we start with repair. If a major defect can't be repaired, we go further.
Repair
We restore your instrument to full working order, so your lab can get back to work.
Replace
If a major defect makes it inoperable and it can't be repaired, we replace it with a new product of comparable quality.
Refund
If we can't repair or replace the product, we refund its purchase price in full.
What counts as a major defect?
A defect that materially affects the use, value or safety of the product. If it makes the equipment inoperable and can't be repaired within a reasonable timeframe, you receive a replacement or a full refund at no additional cost.
- Short circuits causing internal wiring damage
- Severe leakage causing pressure loss that can't be fixed by replacing parts
Covered and not covered
Straightforward terms, side by side, so you know exactly where you stand before you need us.
Covered
- Defects in materials and workmanship for the full warranty period
- All core components of the instrument
- Every control function
- Major defects, with repair, replacement or a full refund
Not covered
- Misuse, abuse, neglect, accident or alteration
- Improper power supply, accessories or consumables
- Normal wear and tear
- Service by anyone other than an authorized technician
Consumable and wear partsHeating tubes, rubber seals, glassware, HEPA filters, ULPA filters and other wear items. Shop genuine parts
Keep your warranty valid
Two simple conditions protect the standard of every Lorderan instrument in service.
Original purchaser only
The warranty belongs to the individual or entity that bought the product from Lorderan and is non-transferable. Any change of ownership, whether by resale, gift or otherwise, automatically ends it.
No unauthorized modifications
Any change, adjustment or repair not approved in writing by Lorderan voids the warranty, including:
- Component replacementSwapping original parts for unapproved ones
- Structural alterationsChanges to physical structure or design
- Software or firmwareUnauthorized changes to embedded software
- Electrical or mechanicalChanges to electrical or mechanical systems
From first email to resolution
Warranty service is handled directly by Lorderan customer service. No forms to download, no middlemen.
Email us
Write to support@lorderan.com with your proof of purchase.
Reply within 24 hoursShow the issue
Describe the defect with clear photos, a short video or a third-party inspection report.
We verify
We review your evidence, or arrange to check the equipment's condition ourselves.
Within 3 business daysResolution
Your instrument is repaired, replaced or refunded under the terms of this warranty.
Have these ready
Including them in your first email lets us resolve your claim without a round of back-and-forth.
Start a claim- Order number or invoice
- Product model and serial number
- A short description of the defect
- Photos, a short video or an inspection report
Protect your investment for longer
Our two-year Extended Warranty adds cover beyond your instrument's standard warranty period.
Questions, answered
When does my warranty start?
On the date of original purchase. The length depends on the product line, from one to three years.
Can I transfer the warranty if I sell the equipment?
No. The warranty is limited to the original purchaser and is non-transferable. Any transfer of ownership automatically ends it.
Are HEPA or ULPA filters and seals covered?
No. Filters, rubber seals, heating tubes, glassware and other consumable or wear items aren't covered. Genuine replacements are available in our parts range.
What if my instrument can't be repaired?
If a major defect makes it inoperable and it can't be repaired within a reasonable timeframe, we provide a replacement of comparable quality or a full refund, at no additional cost.
Will a local repair void my warranty?
Repairs or part changes not approved in writing by Lorderan void the warranty. Please contact us before any work is done on your instrument.
How quickly will I hear back?
We reply to every warranty request within 24 hours, and complete verification of major-defect claims within 3 business days of receiving your proof.
Limitation of liabilityLorderan shall not be liable for any incidental, consequential or special damages arising out of the use or inability to use this product.
Need help with your instrument?
Our team handles warranty claims, coverage questions and Extended Warranty requests directly, and replies within 24 hours.
Or email support@lorderan.com