Preguntas frecuentes

Add the items you need to your cart and check out. You can sign in to your account or check out as a guest. Once your order is placed, you'll receive an order summary by email, and it's also saved in your account if you have one.

Yes, as long as it hasn't been dispatched. Please contact us as soon as possible at sales@lorderan.com with your order number, and we'll update or cancel it for you.

We accept all major credit cards, as well as Apple Pay and Shop Pay at checkout.

Established B2B customers can also pay by wire transfer. Domestic wires usually arrive in under 24 hours; international transfers can take up to five days.

Preparing your order and booking the shipment takes 1 to 3 working days. You'll receive an email with tracking details as soon as it ships.

Email sales@lorderan.com. To get an accurate quote in one go, include:

• The product or model you're interested in
• Quantity and your power supply
• Delivery country and postcode
• Your application, if you'd like a recommendation

Yes. We have served more than 400 universities, and a dedicated team handles university purchases. Contact edu@lorderan.com.

Every product listed on our website is available to order. Lead times depend on the product and quantity; contact us if you need a firm date for your project.

Yes. Shipping is free and door to door on every order, with no minimum.

No. Our prices include all taxes, including tariffs, so there are no surprise charges when your equipment arrives.

Each product page shows an estimated delivery time just below the "Add to cart" button.

Orders ship from our local warehouse in your country.

We email your tracking number as soon as your package ships. For heavy items, you'll also receive a bill of lading with real-time tracking. If you can't find the email, please check your spam folder.

If you have an account, you can also check your order status under your account's order history.

In most cases, yes. Multi-item orders are usually shipped and delivered together.

Unfortunately not. Orders with a PO box address are cancelled and automatically refunded. Please use a street address.

Unused products can be returned within 30 days of purchase. Please include a printed return note. Original packaging isn't required, as long as the item is securely packed. See our refund policy for full details.

Email support@lorderan.com with your order number and the item you'd like to return. We reply to every return request within 24 hours.

No. We never charge a restocking fee.

Approved refunds are issued within 3 business days, automatically to your original payment method. Your bank or card provider may take a few extra days to show it on your statement.

If a refund isn't caused by an issue on our side, the original credit card transaction fee can't be returned.

Contact us right away with your order number and a few photos. We'll send a replacement, subject to stock availability, or give you a refund, whichever suits your order.

It depends on the product line, counted from the date of original purchase:

• 3 years: biosafety cabinets, laminar flow cabinets, fume hoods, lab shakers, climate chambers
• 2 years: dry cabinets
• 1 year: autoclaves, tablet testers

See the full warranty policy.

Defects in materials and workmanship, covering all core components and every control function. During the warranty period, replacement spare parts are shipped to you free of charge.

If a major defect makes the equipment inoperable and it can't be repaired, we provide a replacement or a full refund.

Damage from misuse, accidents, improper power supply or unauthorized service, normal wear and tear, and consumable parts such as heating tubes, rubber seals, glassware, and HEPA or ULPA filters.

Yes. Our two-year Extended Warranty adds cover beyond your instrument's standard warranty period. Email support@lorderan.com to add it.

No. The warranty applies to the original purchaser only and ends if ownership changes.

Yes. We offer maintenance support and a range of calibration services, including express, on-site, system and custom procedures. Contact support@lorderan.com to arrange a service.

Many of our instruments are offered in more than one voltage version. Select the option that matches your lab's supply on the product page, and check the specifications table before ordering. If you're unsure, email us and we'll confirm.

Product pages include a detailed specifications section, and many also offer a downloadable datasheet. If you need documentation that isn't listed, contact sales@lorderan.com.

Yes. We start with a needs assessment to understand your requirements, then configure the equipment to match. Contact sales@lorderan.com to discuss your project.

Of course. Tell us about your application, sample types and space, and our team will recommend the best fit.

We reply to every message within 24 hours.

• Orders and quotes: sales@lorderan.com
• After-sales and warranty: support@lorderan.com
• Call: +1 (805) 304 9498
• Text / SMS: +1 (574) 343 6955

Your order number, the model and serial number, what happened (including any error code on the display), and a photo or short video. That lets us help you in a single reply.