Contáctenos
Let's talk aboutyour laboratory.
Whether you're choosing your first biosafety cabinet or need help with an instrument already in service, you'll reach people who know the equipment. We reply to every message within 24 hours.
Choose a team, we'll take it from there
Writing to the right inbox means your message lands with someone who can act on it straight away.
Purchasing & orders
Product selection, quotations, configurations, voltage options and the status of an order you've placed.
sales@lorderan.com After you buyAfter-sales support
Installation questions, troubleshooting, maintenance, spare parts and warranty service for your instrument.
support@lorderan.comCall or text our US line
Sometimes a quick conversation is easier than an email. Call us, or send a text and we'll get back to you.
Two continents, one team
Our offices in Shanghai and Delaware work together, so wherever your lab is, you deal with the same people and the same standards.
Shanghai 201822
China
Dover, DE 19901
United States
Help us get it right the first time
Including a few details in your first message saves a round of back-and-forth and gets you a complete answer sooner.
Asking for a quote
- The product or model you're interested in
- Quantity and your power supply (110 V or 220 V)
- Delivery country and postcode
- Your application, if you'd like a recommendation
Requesting support
- Your order number
- Model and serial number
- What happened, and any error code on the display
- A photo or short video of the issue
Every instrument we make ends up in someone's lab. We'd like to hear about yours.
We reply to every message within 24 hours.