Sobre nosotros
Built on integrity.Measured by service.
Laboratory equipment since 2008. We keep our word, before the sale and long after it.
The foundation of any business is integrity. A sale isn't the end of a transaction. It's the start of a responsibility.
Integrity
Honest specifications, transparent pricing and policies written in plain language. What we promise on the page is what you receive in your lab.
Accountability
We never walk away from an after-sales problem. If something isn't right with your instrument, it's ours to solve, not yours to chase.
Speed
Every return, exchange or refund request gets a reply within 24 hours, and approved refunds are issued within 3 business days.
When something goes wrong, we don't disappear.
Any supplier can be helpful before you pay. The real test comes after delivery.
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01
Always reachable
Round-the-clock customer support, with real people who know the equipment.
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02
No after-sales issue is ever dodged
Every problem is owned by our team from first message to final fix. No deflecting, no passing you along.
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03
Returns and refunds, handled fast
A 30-day return and exchange guarantee, a reply within 24 hours, and approved refunds within 3 business days.
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04
Every instrument, backed
One to three years of warranty, and a replacement or full refund when a major defect can't be repaired.
A team that treats your lab like its own
Behind every instrument are people who take pride in getting it right, and in making it right when needed.
Designing for safety, accuracy and a long service life.
Building and testing every unit in our own workshops.
With you from first enquiry to after-sales care.
From a small workshop to labs worldwide
Every step of our growth came from customers who trusted us, and came back because we kept that trust.
Founded to build lab, medical and pharmaceutical equipment.
Our first factory opens.
Expansion into Southeast Asia, South America and Africa.
New facility and upgraded production lines.
Sales pass US$100M. Door-to-door delivery to the EU and Australia.
Safety cabinets and fume hoods supplied worldwide during the pandemic.
Sales reach US$250M.
We build what we sell
Manufacturing our own equipment means we control quality at every stage, and can stand behind every instrument with confidence.
A global supplier with a personal touch
From university teaching labs to pharmaceutical quality control, Lorderan instruments are at work around the world, delivered door to door and supported for the life of the equipment.
Offices in Shanghai and Dover, Delaware. Get in touch
Work with a team that stands behind its word.
We'll help you choose the right equipment, and we'll still be here long after it's installed.