Shipping Policy
Shipped free.Duties and taxes paid.
Every order ships free, with freight, tariffs, taxes and customs clearance covered by us. Here is exactly how delivery works, and what we ask of you.
From checkout to your loading dock
Four stages, from payment to delivery at your site.
Order confirmed
You receive an order summary by email as soon as payment is processed.
Prepared & shipped
Your order is prepared, booked with the carrier and dispatched.
Within 3–7 business daysIn transit
A shipping confirmation with tracking details is emailed to you. Heavy freight also includes a bill of lading.
Delivered
The carrier delivers to your loading dock, warehouse or fulfilment centre. Please inspect before signing.
See section 05What's included in free shipping
The price you pay at checkout is the price you pay. There are no import charges to settle on arrival.
Paid by Lorderan
- Freight to your loading dock, warehouse or fulfilment centre
- Tariffs and import duties
- Taxes
- Customs clearance fees
Not included
- Inside delivery, such as moving equipment beyond the dock, upstairs or into the lab
- Reshipping after a return caused by an incorrect or incomplete address
- Return shipping on international returns, which is deducted from the refund
Large instruments are heavy. Please plan for suitable equipment and personnel to move them from the delivery point to their final location.
Processing & delivery times
When your order ships, and what can affect its arrival.
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Processing time
Orders usually ship within 3 to 7 business days after payment has been processed, unless the product page, checkout or an email from us states a different timeframe.
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Estimated delivery
Each product page shows an estimated delivery time next to the “Add to cart” button. Please check it before ordering. Delivery dates are estimates and may vary with order verification and timing.
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Split shipments
Larger or multi-item orders may arrive in more than one shipment.
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Remote areas
Deliveries to remote regions may take an additional 1 to 2 days.
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Weekends and holidays
Carriers do not deliver on weekends, national holidays or public festivals.
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Events outside our control
We cannot guarantee against delays in the carrier network, or those caused by weather, natural disasters, communication disruptions, government actions or changes to postal policy.
Your delivery details
Accurate details are the single biggest factor in an on-time delivery.
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Complete and correct information
Please provide your full name, a complete delivery address and a daytime phone number, so the carrier can contact you to arrange delivery.
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Address changes
Contact us as soon as possible if your address needs to change. Once an order has been prepared for shipment or has shipped, the address can no longer be changed.
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PO boxes
We cannot deliver to PO boxes. Orders with a PO box address are cancelled and refunded automatically, so please use a street address.
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Incorrect or incomplete addresses
If a shipment is returned because the address supplied was incorrect or incomplete, we will contact you to confirm the correct details and reship the order. A reshipping fee will apply.
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Undeliverable shipments
If a shipment is returned to us as undeliverable, please contact us to arrange reshipment.
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Secure delivery location
Please choose an address where your delivery can be received safely. Lorderan is not responsible for orders that are lost or stolen after delivery.
Inspect before you sign
This is the most important step in the whole process. Taking a minute here protects your right to a replacement or refund.
Note any damage
Before signing, check the packaging. If anything is damaged, describe it specifically on the delivery receipt or proof of delivery.
Take photos
Photograph the damaged packaging clearly, from several angles, before unpacking.
Tell us immediately
Email the photos and your order number to support@lorderan.com straight away. We reply within 24 hours.
If a delivery is signed for without noting visible damage, or we are not notified promptly, we are unable to accept a later claim for shipping damage. Risk of loss and title pass to the buyer once the order is handed to the carrier. Report a damaged delivery
Refused deliveries & international returns
Terms that apply when a delivery can't be completed or an order is sent back.
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Refused or uncollected deliveries
If a delivery is ready and you do not accept it within a reasonable time after we ask, you will be responsible for the resulting costs, including return shipping, disposal and destruction charges.
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Orders from our China warehouse
Some orders shipped from our warehouse in China cannot be cancelled once placed.
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Return shipping for international orders
For international returns, the cost of return shipping is deducted from your refund. It depends on the location and weight of the items and is calculated when we initiate the return. See our refund policy for full return terms.
Need a delivery date for your project?
Tell us your location and timeline, and we'll confirm what to expect before you order. We reply within 24 hours.
After-sales and delivery issues: support@lorderan.com