FAQ

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If you have other questions, please just send it to support@lorderan.com.

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Need Help?

Select from the following list of Product and Technical FAQs. Browse through these FAQs to find answers to commonly raised questions. If you're a new customer of one of the services below, we encourage you to read through the relevant articles.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Order

You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

Our website allows you to place orders as a guest. This means you do not have to register an account to place an order. If you would like to place an order as a guest, start by adding the items you want to your basket. When you proceed to checkout, select the option to complete your order as a guest.

Yes, you can. If you want to change or cancel your order please contact us as soon as possible.

Free Shipping on all orders. (Door to Door)

Please be aware the delivery time based on your country, detail info as below,

  • Heavy items, Standard Delivery: 18-30 working days for USA and Europe, also Africa.
  • Heavy items, Standard Delivery: 10-20 working days for Asia.
  • Heavy items, Standard Delivery: 18-30 working days for South America.
  • Small items (within 30kg), Express Delivery: 3-7 working days whole the world.
  • If you want to use your forwarder to handle the shipment, Lorderan will send the EX-W quotation for you, please mail to sales@lorderan.com

You can use all the major credit cards.

If you are a customer with established customer relationship with Lorderan. you are able to use Wire transfer as a B2B payment method. Domestic wire transfers can take less than 24 hours, while international payments can take up to five days to complete.

We need 2-4 working days to prepare your order and book the shipment.

Sign in to your Lorderan Account --> Status Inquiry --> Order Status --> View Order.

Don’t have a Lorderan account? We also send email updates during the shipping process. Make sure to check both your inbox and spam folder for updates.

All the products which are shown on our site are available. Order lead time depends on the products and quantities.

Shipping

Free Shipping on all orders.

Currently, we are not able to ship to a PO box. Orders sent to PO boxes will be canceled and result in an automatic refund.

You will receive a tracking number via email once your package has been shipped. Make sure to check your spam folder if you do not see it in your inbox.

For heavy items, you will receive the bill of loading via email, and, the real-time shipment tracking will keep you fully up to speed on its progress.

In most cases your whole order will be delivered at the same time.

When ordering from lorderan.com, you're responsible for assuring the product can be lawfully imported to the destination.

Recipients of international shipments may be subject to import taxes, fees, and customs duties (hereafter, "Import Fees"), levied by the customs office of your shipping destination. Import Fees vary according to the customs regulations of the destination country.

your order will ship from our factory, located in Shanghai, China.

Return, Refund and Warranty

You may return unused products within 30 days of purchase with a printed return note. Your items don’t need to be in the original box or bag as long as they’re securely packaged.

No restocking fee. Please note shipping costs are non-refundable.

If approved, you’ll be automatically refunded on your original payment method very fast. Please remember it can take some time for your bank or credit card company to process and post the refund too..

If your item is damaged/faulty we will provide a replacement (depending on stock availability) or a refund based on your order.

2-year warranty period.

If the product is still within the warranty period, Lorderan will provide repleacement spare parts with free shipping.
Unable to find satisfactory answers ? Contact Support